Customer Service for SC, NC & GA | Mungo Homes

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24-Hour Emergency Hotline

Emergencies only, please.

Charleston & Myrtle Beach
(843) 769-6390, ext 705

Columbia & Sumter
(803) 749-5888, ext 198

Greenville/Spartanburg
(803) 749-5888, ext 199

Georgia
(912) 748-3225, ext 736

North Carolina
(919) 303-8525, ext 805

Alabama
(256) 489-4831, ext 860

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Homeowner Tips

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Mungo Homes » Customer Service

Customer Service

Your Mungo Home is insured by Quality Builders Warranty, and we are proud to be a repeat winner of their Builder of Integrity Award for high quality new home construction and customer care. With literally hundreds of thousands of parts used to build a new home, periodically something needs adjusting after closing. In the case of post-closing adjustments, our Customer Care Department will review any items at your 30-day "check up" or during your 11-month "check up." Our team will contact you directly to schedule these check-ins, or you can request a service appointment yourself.

Mungo Homeowner Manual (363kB PDF)

HVAC / Plumbing / Electrical / Appliance Issues?

If you have an HVAC, plumbing, electrical or appliance issue, please refer to the SOS sticker on your panel box—typically in your garage or laundry room—to locate the direct phone number of the appropriate subcontractor. Our suppliers and subcontractors are committed to providing you with exceptional service.

Personal or Property Risk?

If you feel either personally at risk or believe there is risk of property damage, we have someone on-call 24-hours a day, seven days a week to handle any emergency. Otherwise, please contact our Call Center during regular business hours: Monday – Friday, 8am – 5pm EST, and 7am – 4pm CST.

Warranties

QBW's Premier Protection Plan offers up to 10 years' warranty for your new home.
See warranty coverage.

Quality Builders Warranty – Limited Warranty Agreement (272kB PDF)
*Please review your closing documents or contact Quality Builders Warranty for the warranty edition that is specific to your home before submitting a claim.

Service Request Form (25.3kB PDF)

Contact Our Call Center

Charleston & Myrtle Beach (843) 769-6390, ext 354
Columbia, Greenville/Spartanburg, Sumter (803) 749-5888, ext 354
Georgia (912) 748-3225, ext 354
North Carolina (919) 303-8525, ext 354
Alabama (256) 489-4831, ext 354

24-Hour Emergency Hotline

Charleston (843) 769-6390, ext 705
Columbia, Sumter (803) 749-5888, ext 198
Greenville/Spartanburg (803) 749-5888, ext 199
Wilmington & Myrtle Beach (919) 303-8525 ext. 806
North Carolina (919) 303-8525, ext 805
Georgia (912) 748-3225, ext 736
Alabama (256) 489-4831, ext 860

Maintenance Tips

Quality Builders Warranty Maintenance Tips

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