Warranty Service Request

Our Service Request Form

Please fill out the form below to the best of your abilities. Once processed, a Customer Care Representative will contact you to schedule a service appointment. All repairs are scheduled during normal business hours, Monday-Friday between 9:00 am and 5:00 pm. Photos are helpful in diagnosing the cause of an issue, but are not required. Please feel free to attach photos when applicable.

Submit A Warranty Request

If you feel either personally at risk or theres risk of property damage, we have someone on-call 24-hours a day, seven days a week to handle an emergency. Otherwise, contact our Call Center during regular business hours, Monday – Friday, 8am – 5pm EST, and 7am – 4pm CST.

Mungo Homes offers a complimentary one-time caulk & nail pop repair during the one-year warranty period. It is recommended that this service be performed at the 11-month visit. Please note that for proper repair, this service requires a 6-hour appointment and it’s likely that paint touch-ups will be visible in various lighting conditions. Prior to the scheduled service please mark with painter’s tape the nail pops that you would like to have addressed. It is not necessary to list individual nail pops in the grid below.

Would you like to schedule the one-time caulk and nail pop repair at this time?

Please list warrantable request items requiring service, and upload any accompanying photos. Warranty request items are located on pages 6-14 of the QBW Limited Warranty Agreement.

Allen and John were wonderful to work with. They were always available and went out of their way to be helpful. Very pleased with Diana at the Design Center too! She was extremely insightful with helping me make decisions that I am thoroughly enjoying in my new home!

Osprey, Chapin, SC