Customer Care
Nationally Recognized Customer Care Department
We are proud of our track record of quality, but with hundreds of thousands of parts included in a new home, it’s not uncommon for something to need adjusting after closing. And if that happens, our nationally-recognized Customer Care department is here to assist!
PDF Downloads & Links
Mungo Homeowner Manual
Quality Builders Warranty Maintenance Tips
Warranty Coverage
Quality Builders Warranty
Homesite Grading and Drainage
- Service Request Portal
AFTER HOURS EMERGENCY HOTLINE
- Charleston(843) 746-7700, ext 705
- Columbia(803) 749-5888, ext 198
- Greenville/Spartanburg(803) 749-5888, ext 199
- Wilmington & Myrtle Beach(919) 303-8525, ext 806
- Beaufort, SC / Savannah, GA(912) 748-3225, ext 736
- Raleigh(919) 303-8525, ext 805
- Triad(336) 231-6760
- Richmond(804) 548-4806, ext 306
- Charlotte(803) 749-9000, ext 323
HVAC / Plumbing / Electrical / Appliance Issues?
If you have an HVAC, plumbing, electrical or appliance issue, refer to the SOS sticker on your panel box – typically in your garage or laundry room – and locate the phone number of the appropriate subcontractor and make contact directly. Our suppliers and subcontractors are also committed to providing you with exceptional service.
Personal or Property Risk?
If you feel either personally at risk or there's risk of property damage, we have someone on-call after hours, seven days a week to handle an emergency. Otherwise, contact our Call Center during regular business hours, Monday-Thursday between 8:00 am and 5:00 pm and Friday between 8:00 am and 12:00 pm.
Warranties
QBW’s Premier Protection Plan offers up to a 10-year warranty for your new home. See warranty coverage.
Quality Builders Warranty – Limited Warranty Agreement *Please review your closing documents or contact Quality Builders Warranty for the warranty edition that is specific to your home before submitting a claim.
