Customer Care

Nationally Recognized Customer Care Department

We are proud of our track record quality, but with literally hundreds of thousands of parts included a new home, it’s not uncommon for something to need adjusting after closing. And if that happens, our nationally recognized Customer Care Department is here to assist!

HVAC / Plumbing / Electrical / Appliance Issues?

If you have an HVAC, plumbing, electrical or appliance issue, refer to the SOS sticker on your panel box – typically in your garage or laundry room – and locate the phone number of the appropriate subcontractor and make contact directly. Our suppliers and subcontractors are also committed to providing you with exceptional service.

Personal or Property Risk?

If you feel either personally at risk or there's risk of property damage, we have someone on-call 24-hours a day, seven days a week to handle an emergency. Otherwise, contact our Call Center during regular business hours, Monday – Friday, 8am – 5pm EST.

Warranties

QBW’s Premier Protection Plan offers up to 10 year’s warranty for your new home. See warranty coverage.

Quality Builders Warranty – Limited Warranty Agreement *Please review your closing documents or contact Quality Builders Warranty for the warranty edition that is specific to your home before submitting a claim.

PDF Downloads & Links

Mungo Homeowner ManualQuality Builders Warranty Maintenance TipsWarranty CoverageQuality Builders WarrantyService Request Form

Contact Call Centers

  • Charleston & Myrtle Beach
    (843) 769-6390, ext 354
  • Columbia, Greenville/Spartanburg, Sumter
    (803) 749-5888, ext 354
  • Georgia
    (912) 748-3225, ext 354
  • North Carolina
    (919) 303-8525, ext 354

24-Hour Emergency
 Hotline

  • Charleston
    (843) 769-6390, ext 705
  • Columbia, Sumter
    (803) 749-5888, ext 198
  • Greenville/Spartanburg
    (803) 749-5888, ext 199
  • Wilmington & Myrtle Beach
    (919) 303-8525, ext 806
  • Georgia
    (912) 748-3225, ext 736
  • North Carolina
    (919) 303-8525, ext 805

On behalf of Meredith and myself, we just want to thank each one of you for making the purchase of our 1st home such an awesome reality! Everyone has just been GREAT! We never worried one bit or were stressed about the completion of our home. Each person provided above & beyond customer service and expert advise for each need we presented! Schedules were always kept, and in many cases deadlines were completed early! You guys are all the BEST!!!

Blalock Forest, Raleigh, NC