Customer Care

Nationally Recognized Customer Care Department

We are proud of our track record of quality, but with literally hundreds of thousands of parts included in a new home, it’s not uncommon for something to need adjusting after closing. And if that happens, our nationally-recognized Customer Care department is here to assist!

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    • HVAC / Plumbing / Electrical / Appliance Issues?

      If you have an HVAC, plumbing, electrical or appliance issue, refer to the SOS sticker on your panel box – typically in your garage or laundry room – and locate the phone number of the appropriate subcontractor and make contact directly. Our suppliers and subcontractors are also committed to providing you with exceptional service.

    • Personal or Property Risk?

      If you feel either personally at risk or there's risk of property damage, we have someone on-call 24-hours a day, seven days a week to handle an emergency. Otherwise, contact our Call Center during regular business hours, Monday – Friday, 8am – 5pm EST.

    • Warranties

      QBW’s Premier Protection Plan offers up to 10 year’s warranty for your new home. See warranty coverage.

      Quality Builders Warranty – Limited Warranty Agreement *Please review your closing documents or contact Quality Builders Warranty for the warranty edition that is specific to your home before submitting a claim.

    We absolutely love our home and have had no regrets about the plan that we chose. We could not be more happy!

    WESTON WOODS, BLYTHEWOOD, SC

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