Charleston Market Receives Avid Diamond AwardSeptember 30, 2024

Mungo Homes of Charleston is pleased to announce that it has received the Avid Diamond Award in the production builder category for achieving the highest scores in the nation on the New Home Move-in Experience Survey, taken from the first 90 days of homeownership.

“Our team focuses on the customer, the experience, and providing a quality home. We are passionate about what we do and are fortunate to be in this business. We’re honored to be recognized, but, frankly, we don’t do this for the awards. Our reward is a happy customer, “says Neil Shepard, Charleston Market President.

Five other Mungo Homes markets – Columbia, Greenville, Myrtle Beach, Raleigh and Savannah - received the Avid Benchmark Award. This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.

The Avid Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance using a comprehensive survey to gather homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.